Casting Little Memories' Terms and Conditions
Please read the T&C’s carefully before purchasing, by purchasing with Casting Little Memories you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
All casts are owned by Casting Little Memories until full payment has been received. The copyright of all casts, along with the right to make further copies remain property of Casting Little Memories unless negotiated otherwise in your contract. Casting Little Memories owns copyright of all life casting work undertaken. There should not be any attempt to duplicate or copy any work. Any attempt will be seen as a violation of our Terms and Conditions and will result in you being invoiced.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Casting Little Memories you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
If you need to cancel or reschedule your booking, then please let us know at your earliest convenience. We will endeavour to rebook your appointment as soon as possible if we have the time, or at a time that suits you best.
Life casting of animals – Casting Little Memories reserves the right to refuse to cast any animal if they wish to. Full compliance from the owner is required at all times, otherwise your cast may not be completed but you shall be invoiced for our time and materials. Post humous casts must be taken within 24 hours of the animal’s death.
Memorial casts – Casting Little Memories will endeavour to undertake all life casting for those in hospital, a hospice, or funeral home, but reserves the right to refuse casting of any deceased person. It is best to get in contact as soon as possible for these sorts of casts so that we can make sure we are available. With memorial casting we try to keep our costs as low as possible but ask you to appreciate that we are still a business with overheads and material costs. Before any casting appointment we will ask several questions to help us establish the best form of cast to be taken, any falsification in these answers may result in us unable to do your casting.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Casting Little Memories main payment method is cash.
PayPal and BACS available upon request – You do not need a PayPal account to purchase with us. Casting Little Memories does not store payment information, it is processed by PayPal.
Any contract for purchases made through the website will be with Casting Little Memories.
Once payment has been received Casting Little Memories will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Casting Little Memories acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
At the time of your casting a 50% deposit is required, this can be paid by either cash on the day, or you can contact us beforehand to arrange a BACS or PayPal payment. Please note additional charges may occur for PayPal payments. The remaining 50% of your balance is due before collection, or cash on the day. Your final piece will not be released until you have paid in full.
Gift vouchers can be used for any life casting you can see on our website. They tend to be valid for 6 months, unless otherwise stated when purchased. They cannot be returned and hold no cash value once bought. Any gift voucher that has expired cannot be refunded.
Casting Little Memories aim to deliver orders within 8 – 16 weeks, however this can increase or decrease depending on the time of year. You will be informed of an approximate dispatch date upon purchase.
Casting Little Memories delivers products via collection, home delivery or courier upon request and additional cost.
All casts must be collected within 7 days of notification, otherwise a storage fee may be added to your final balance.
Should your couriered order not arrive, please contact Casting Little Memories, a full refund or a replacement will be offered once 30 days has passed.
Returns & Cancellations
We ensure all items that are delivered to our customers are of the highest standard.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
Returning Custom made Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Casting Little Memories. If this is the case then Casting Little Memories will endeavour to rectify the problem when we are notified.
Casting Little Memories
Last edited May 2018